Privacy Policy---WAVEHUB99.COM

INTRODUCTION

This policy describes how we collect, use, share, and protect information about you for our games on mobile devices, PCs, or other platforms in order to provide you with excellent service and develop our products.
All activities regarding marketing, advertising, and other services ("Services") are governed by this Privacy Policy. Using or accessing a Service on any platform means that you agree to the use of your information in compliance with this Privacy Policy. This policy also describes how you can withhold or withdraw your consent to the use of your data, including for targeted advertisements, and how to request to know about, correct, or delete the information we hold.
If you have any concerns, please contact us using the methods provided in the Contact Us section of this document. If you disagree with your information being used as described in this Privacy Policy, please do not install or use the Services.
This Privacy Policy was last updated on 30.12.2024.

INFORMATION COLLECTION

Your information is collected at the start of using our games and/or other Services, such as our website. We use this data to provide you with better game experiences and Services for the purpose of optimization, preventing fraud, and for marketing and advertising. We may also collect information from advertising platforms and partners and other third parties such as information about purchases and interests.

We may collect and process the following types of information:

The type of your device, IP address, your game ID when using the app, and the country or region that you're playing in;
Your Advertising ID, Device ID numbers;
Details about your gameplay on our app, including: amount of time played, if you have left the game on a specific level or if you have cleared it, and your scores on levels, and items you own or use;
Purchase history on behalf of our payment service providers to keep a record on if a purchase has been successfully made. We do not collect credit card information;
Information we collect via cookies and other similar technologies, as explained further below;
Communications between you and us, whether in-game, via email, or through social media channels. We keep a record of these communications to provide customer service by answering your questions and providing you with a better experience using our app;
Information from our companies or other third party companies who have your consent or have other legal rights to share granted information with us (advertising networks and publishing partners, platforms). This may include your interests, other games you played, demographic and general location information. We use this information as described in this Privacy Policy;
Information that you provide when you connect to your social network account when creating an account with us. This may include, but is not limited to: your name, address, email address, or other information;
Information as further set out in this Privacy Policy, including Social Sharing Features, Marketing, and Advertising.

If you choose not to connect to your social network accounts when using our games, we still collect anonymous information. There will still be device level identifiers and other information described here, but there will be no personally identifiable information.

We may ask for your approval to collect other information in some circumstances from you or your device. If this situation arises, we will inform you what information we are to collect, the reason we collect it, and how we will be using that information.

INFORMATION USAGE AND SHARING

Optimizing Our Services

We analyze and optimize to provide you the best possible products by using your information from the use of our Services and analysis of de-identified or aggregated data to analyze the performance of our games, troubleshoot problems, verify that our websites work properly on all devices, create updates, and develop and improve the quality of our products.

Customer Services

We may use your information delivered or provided directly to us in any communications in terms of customer service and through its channels will be used. We may use such information to contact you and to manage your account and relationship with us to improve your experience in our Services.

Analytics and Research

We collect information using analytics tools such as third party analytics tools to see how you play our games or use our Services. Those tools may contain cookies or other similar tracking technologies. We may use your data for research and analytics purposes to engage with you directly. We may also create reports, analysis or similar services for use by us for the purposes of research or business intelligence.

Social and Community

There are social and community channels we use to communicate with our players. We receive your information only when you initiate interaction on those channels, and any information you provide may be used in connection with those channels. If you choose to interact with our channels, we may communicate with you through those channels and may republish your posts on those channels.

Social Sharing

Our Services may offer social sharing features and other integrated tools that allow you to connect with other media. You must be over the minimum age limit prescribed by the legislation in your country and local government to use such social sharing features which may, depending on the settings you set with the provider, share information with your friends or the public.

Other Usage and Sharing

The other main way that we use and share information is for marketing and advertising reasons. This usage is described in more detail below. We do not sell your information.

MARKETING

We may serve ads based on your information we collect about you within our Services, or place ads on third party websites, apps and internet-connected devices. This information may include:

Ad identifiers and other non-personal information collected from your device
Your interactions with our game and Services, including game play information
Your age, country or region, and gender
Other information collected from third parties who have obtained your consent or have a legal right to share it with us.

This information is used to try to make sure that you only see marketing from us that you are interested in, including our other games.

Marketing Partners

There are various third party marketing partners we use to help market our games. With the help of your information collected when you use their services, they make assumptions to ensure that most relevant advertising that you would prefer to see is presented and evaluate the effectiveness of advertisements.

This Privacy Policy does not cover the data use of our marketing partners, but they are required to have a legal basis to use your data for marketing purposes and to provide you the details on how it's being used.

ADVERTISING

Our games include advertising for third party products and services. We and our partners use your information to improve advertising and targeting for third party ads that are shown in our games. This information is used to make sure that the ads that you see might be of interest to you or relevant to you.

This information may include:

Ad identifiers and other non-personal information collected from your device
Your interactions with our game and Services, including game play information
Your age, country or region, and gender
Other information collected from third parties who have obtained your consent or have a legal right to share it with us.

Please note that if you opt-out, you may still have advertisements in the game, but they will not be targeted advertisements (advertisements that are tailored to your interests by using your information).

Advertising Partners

Non-personal identifiers and other information that is collected from your device when you play our games or use our Services may be shared with advertising partners in order to deliver ads to your device. Such information may be combined with information that our advertising partners collect separately to serve you with more relevant ads (targeted ads) and to enhance the accuracy of their targeting.

Ad Identifiers

We use ad identifiers that are non-permanent, non-personal identifiers such as the Android and/or Apple’s ID for advertising associated with your device, and similar technologies such as tracking pixels within ads to provide interest-based advertising. These technologies enable us and our third party advertising partners to recognize you and your device, allow our Services to interact with a third party social network or platform, and help our payment processors to complete your payment instructions.

YOUR RIGHTS AND CONTROL OF DATA

Right of Access/Right to Know

All users have a right to know what information we collect about them and how we use or share that information. If you wish to know which information we collect and hold about you, please use the methods described in the Contact Us section so we can verify your identity to provide you with requested information. You may only request your own personal information, and information will not be provided about other users. You will be required to follow the verification process listed under the “Verification Process” section below for security reasons.

Opt Out

To show you personalized advertisements in our apps we use specific advertising networks and their partners to deliver advertisements that are tailored to you based on a determination of your characteristics or interests.

You can opt-out of the personalized advertisement experience at any time by following the instructions below from your device settings.

When you choose to opt-out, advertising networks will consider this choice as a withdrawal of consent to personalized advertisement experience and they will show only non-personalized advertisement which will not be based on your interests.

Here's what you can expect when you use these settings:

You might see the same number of ads as before, but they might be less relevant because they aren't based on your interests.
You might still see ads related to the content in an application or based on other non-personal information.

If you would like to withdraw your consent for targeting advertisements, please contact us using one of the methods in the Contact Us section. Please note that if you opt-out, you may still have advertisements in the game, but they will not be targeted advertisements (advertisements that are tailored to your interests by using your information).

CHILDREN'S PERSONAL INFORMATION

We do not knowingly collect personal information from anyone under the age of 13 (or the minimum age required by local laws) without parental or legal guardian consent. If you are below this age, please do not provide any personal information or attempt to use our Services. Some Services may have age restrictions that vary based on factors such as platform, operating system, or local regulations. If you do not meet the required age, you should not access or use our Services.

If we discover that we have unintentionally collected personal information from a child below the applicable age, we will take prompt steps to securely delete it. If you believe we may have collected such information, please contact us at support@wavehub99.com.

We encourage parents and guardians to monitor their children's use of our Services, familiarize themselves with the available content, and oversee their children's online interactions, including email, forums, and other communication channels.

Right to Correct your data

If there is any information we hold about you that you would like to correct, please let us know using one of the methods listed in the Contact Us section. We will make corrections as soon as possible. You will be required to follow the verification process listed under the “Verification Process” section below for security reasons.

Right to have your Data Deleted

We retain the personal information described in this Privacy Policy while you use our Services in order to fulfill the purpose(s) for which it was collected, resolve disputes, conduct audits, or to fulfill legal purposes. All personally identifiable user data is retained for 6 months, and is permanently deleted afterward. If you wish to have your data deleted sooner, please contact us using the methods described in the Contact Us section. You will be required to follow the verification process listed under the “Verification Process” section below for security reasons. Please be aware that if you want to delete your user ID completely, you may be asked to delete our game(s) from your mobile devices.

There may be some information that will be maintained for record-keeping and legal purposes, which will not be shared with Third Parties unless legally required. Some de-identified information or data collected in aggregate that does not contain personally identifiable information may be retained as well.

Right to Withdraw your consent

You may withdraw your consent to show personalized ads to you, by loading Terms & Privacy from your Game settings and following instructions in section Personalized Ads Consent Withdrawal in Privacy Policy.

Right to Restrict processing

You can contact us if you want to restrict processing. You have the right, under certain circumstances, to restrict the processing of your Data. In this case, we will not process your Data for any purpose other than storing it.

Right to Data Portability

You have the right to request the data provided to us to be transferred to another data controller in some circumstances according to the laws in the country where you live.

Right to Object

You have the right to object to the processing of your personal data in some circumstances according to the laws in the country where you live.

Account Deactivation

You can deactivate the account you created in our service by contacting us using the methods described in the Contact Us section. You will be required to follow the verification process listed under the “Verification Process” section below for security reasons. Please note that your unspent virtual items will not remain or be recoverable after your account is deactivated.

Verification process

If you request to know about, correct, or delete your personal information, you will be required to open the relevant app to send us a second message using the in-app messaging system to allow us to verify your user ID and use that ID to retrieve any requested information. Without this step we will not be able to verify and provide information related to your account.

Authorized Agents

Authorized agents, including parents or guardians, may make a request on behalf of the user in the same ways as listed above. If you have any questions, please contact us using one of the methods listed in the Contact Us section.

OTHER IMPORTANT POLICIES

Under applicable privacy regulations, users may request and obtain a list of the types of personal information we have shared with third parties (if any) over the past calendar year, as well as the purpose of such disclosures. This request can be made once per year free of charge.

This policy supplements our Privacy Policy by clarifying your privacy rights, providing notification about the collection of personal data, and offering transparency regarding how we handle your information.

We make the following disclosures:

Personal Information Collected (Last 12 Months)
We may collect the following categories of personal information, including but not limited to: user ID, service usage records, device ID, hardware type, operating system, device name, email address, advertising ID, IP address and/or location-based data, payment methods and commercial information, name, password, shipping address, phone number, usage records, purchasing history and preferences, internet activity data, browser type, language, referring website addresses, and other relevant data.

Sources of personal information include: direct input by users, third-party platforms linked to your account, analytics tools, social networks, advertising networks, and third-party services that update or supplement the information we hold about you. For more details, refer to our Privacy Policy.

Personal Information Disclosed for Business Purposes (Last 12 Months)
We may disclose categories of information such as internet activity data to business partners, service providers, social networking platforms, and other third parties as outlined in the "Third-Party Privacy Policy" section of our Privacy Policy.

We Do Not Sell Personal Information
We do not sell personal information. However, we may share your personal data for marketing purposes as described in the "Disclosure of Your Information" section of our Privacy Policy. You can opt out of this sharing by following the instructions outlined in the "Opt-out of Marketing Emails and Other Direct Marketing" section.

Opt-out of Marketing Emails and Other Direct Marketing
You can opt out of receiving promotional communications, such as marketing emails, by following the instructions in these communications.

Opt-out of Targeted Advertising
You can opt out of interest-based advertising on mobile applications by adjusting the privacy settings on your Android or iOS device. Select “Limit Ad Tracking” (iOS) or “Opt-out of interest-based ads” (Android).

Third-Party Privacy Policies
Some services are provided by third-party providers, who may collect and record information about your usage. Additionally, other companies placing advertisements on our platforms may use cookies to collect data when you view or interact with their ads. We do not control these third parties and cannot guarantee that their privacy and security practices align with ours.

User Privacy Rights
You have the following rights regarding your personal data:

Right to Access: Request access to categories and specific details of personal information collected, used, or disclosed by us.
Right to Request Disclosure: Request information about the categories of personal data collected, the purposes for collection, the sources of such data, the categories of third parties with whom data is shared, and specific data collected.
Right to Request Deletion: Request deletion of your personal data collected by us.
Right to Non-Discrimination: Exercise your rights without facing discrimination.

To exercise your rights, please contact us via email. Provide sufficient information to verify your identity or the authority of your representative. If necessary, we may request additional information, such as service usage details or order history, to confirm your identity.

We will acknowledge receipt of your request and process it within 45 days of verification, providing confirmation and relevant details promptly.

Updates to Our Privacy Policy and Practices

We may revise this Privacy Policy from time to time, as needed. We will notify you via our apps if there are any material changes that affect your use of our services, as required by applicable laws. Changes will also be posted on this website, and the revised version will be applicable immediately after it is posted or notice is received. If you continue to use our services after any changes have been made, you hereby provide your consent to the changes.

We commit to provide information to our users before using their information for any new purpose not stated in this Privacy Policy and give them the opportunity to opt out if they do not agree. If consent for information usage or processing is required by law or contract, we will comply with the law or contract.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some options of our Service.

Cookies we may use

Maintain your session when you use the Service.
Enhance security.
Remember information about your browser and your preferences.
Understand how people use the Services in order to improve the Service.

How to provide or withdraw consent

You can provide or withdraw consent to the use of Cookies and other Identifiers by setting your preferences within the cookie notice or by updating such preferences via the settings in your web-browsers. Additionally, you can manage preferences regarding Identifiers directly from within your own device settings and prevent – for example – the storing of third-party Identifiers. It is also possible, via relevant browser or device features, to delete previously stored Identifiers, including those used to remember your initial consent. You can manage your preferences and withdraw your consent by clicking the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.

DATA SECURITY

We store the personal information that you provide on servers located in secured facilities and protected by industry-standard protocols and procedures to ensure security, such as passwords, firewalls and data encryption. In the unlikely event of a security system’s breach, we will attempt to notify all affected users electronically by posting a notice on our website and sending an in-app message or push notification. By using our Services, you agree that we may communicate with you regarding security and administrative issues related to your use of our Services.

INTERNATIONAL TRANSFER

Your personal information may be transferred to and processed in countries or regions outside your place of residence, where data protection laws may differ.

When transferring your personal information, we take appropriate measures to ensure its security and compliance with applicable privacy laws. We implement safeguards such as contractual agreements with third-party service providers and partners to ensure your data remains protected in line with this Privacy Policy and internationally recognized data protection standards.

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights, you can contact us through the following means:

For any data collected under this Privacy Policy, the data controller can be contacted at: support@wavehub99.com.

This Privacy Policy was last updated on: December 30, 2024.